Home >Jobs >IT Support Specialist 1st Line

IT Support Specialist 1st Line

Location: Pall Mall, London SW1
Closing date: 20 March 2019

£35,447 pa + benefits    

We have an outstanding opportunity for an IT Support Specialist – 1st Line within our IT Services Section in the Corporate Business Directorate.

The post holder will work on the IT Service desk, providing appropriate and timely first-line support for users working within the Commonwealth Secretariat headquarters and remote offices. Responsibilities include: resolving technical support issues that arise from calls and emails; administering hardware, office applications and communications solutions; diagnosing problems and taking appropriate action and escalating problems to other members of the support team when appropriate.

To be considered, you will need to have certification in Network Engineering or any other relevant IT certification, as well as a minimum of three years’ experience in a help desk support role. Proficiency in Microsoft Office Suite, and excellent verbal and written communication skills in English are also required.

We are the inter-governmental body of the Commonwealth, comprising 53 sovereign states. Our aim is to provide sustainable development through professional advice, transfer of best practice, and the enhancement of skills and knowledge, all to the betterment of over two billion citizens. Our efforts are concentrated where we have a clear ability to add global value.

To join us, you must be a citizen of a Commonwealth country and have the right to live and work in the UK.

If you feel that you are suitable for the role, please apply using the buttons below.

The closing date for applications is 20 March 2019, 5:00 pm GMT 

Apply online Application guidelines Person specification Terms of reference